Services

HR “Healthcheck”

A popular request from our clients – we will come into your business and review the people aspects and report back with our recommendations to improve morale, service to your customers and ultimately help in increasing your profitability. We typically comment on:

  • Structure
  • Morale
  • Pay and terms and conditions
  • Culture
  • Communications/staff engagement
  • Any “barriers” preventing staff providing an excellent service to customers
  • Leadership style/effectiveness
  • Clarity of roles and responsibilities
  • Training & Development
  • Teamwork

This often acts as a catalyst for further activity.

 Performance Management

We will work with you in articulating a Business Plan and translating this into team and individual objectives. We can provide guidance to managers on managing performance, including addressing absence and underperformance, undertaking 1:1`s and appraisal reviews and developing a reward strategy that ensures you reward top performance, thus assisting in retaining key individuals.

  • Agreeing functional accountabilities
  • Job Profiling
  • Appraisal systems
  • Performance Measurement/Objective Setting/Bonus
  • Managing performance, including underperformance
  • Salary benchmarking to ensure your pay scales are competitive and salary does not become a demotivator

 Reorganisations

Our vast experience of managing reorganisations will ensure that you comply with employment legislation and that the project is managed in a fair and objective manner, ensuring people are treated with respect and the right people are appointed into roles. Where people need to exit the organisation, we will ensure this is done in a professional and empathetic manner.

  • Organisation Design – Structures/Accountabilities/Job Profiling
  • Managing Mergers & Acquisitions
  • Managing Redundancy programmes
  • Consultation
  • Employee engagement
  • Assessment & Selection
  • HR1 – notification of redundancies to BERR (Business Enterprise and Regulatory Reform) (formerly the DTI)
  • TUPE
  • Equipping Managers to deliver change

Employee Relations

We have vast experience of working with organisations to improve their employee relations environment. This includes union consultation, employment contracts, staff attitude surveys, flexible working arrangements, bonus and incentive schemes and generally working closely with businesses to create a healthy and productive workplace. Engage us to undertake a one-off assessment thereby identifying “hot spots” for your business to address, to write HR policies and procedures or better still let us work with you over a period of time to really understand the culture of your organisation, the issues you face and how we can work together in improving the morale of your staff and ultimately the service to your customers.

  • Changing Terms & Conditions
  • Consultation – Union/Employee Forums/Work Councils
  • Contracts of Employment
  • Disciplinary & Grievance
  • Dismissal
  • Employee Handbook
  • Employment Law
  • Family Friendly Policies inc. Flexible Working
  • HR Policies and Procedures
  • Sickness Absence Management
  • Working Time Directive

Training & Development

The best organisations invest sufficient time in developing their people. We will work with you in understanding where the business needs to grow and what this means to teams/individuals. We will then help you put in place a robust training and development plan to improve staff capability, helping individuals to grow and ultimately assisting in growing your business.

  • Management/Leadership Development
  • Training Needs Analysis
  • Training Design
  • Delivering Training
  • Facilitation Skills
  • Coaching
  • Creating Competency Sets
  • Development Plans/CPD
  • Succession Planning

Other Services

Other services that we offer are mentioned in this section, alternatively if you have other burning issues that need addressing, please do get in touch and we will help you identify a solution.

  • Programme/Project Management
  • Recruitment
  • Communications/Staff engagement/producing newsletters
  • Employee Retention programmes
  • Exit Interviews
  • Implementing Culture Change
  • Morale & Motivation Questionnaires/Staff Attitude Surveys
  • New Business Set Ups
  • 360 Degree/Pivotal Feedback
  • Management Information – e.g analysis of absence – (days/cost), age profile, retention (length of service), part-time/full-time mix etc
  • Reward – Bonus/Commission/Incentive Schemes
  • Reward – Career Frameworks/Generic Roles/Pay Structures
  • Reward – Introducing Performance Related Pay
  • Reward¬†- Managing Pay Reviews